Plenu AI Disclosure
HomeFill LLC d/b/a Plenu · Effective Date: October 11, 2026 · Last updated: October 11, 2026
This notice explains how Plenu uses artificial intelligence (AI), what it does, and what it does not do.
1. How Plenu uses AI
Plenu uses AI behind the scenes to help compose your household box and adjust quantities based on your stated preferences and how quickly your household uses what we send. This is a personalization tool, not a chatbot. We do not currently offer an AI chat assistant on our website or app, and you are not required to interact with an AI to use Plenu. If we add a customer-facing AI assistant in the future, it will identify itself as AI at the start of the interaction, and we will update this notice.
2. What our AI is not
- Our AI is not a therapist, counselor, psychologist, social worker, or other licensed mental-health professional; it is not a doctor, nurse, lawyer, financial advisor, or emergency service. It does not provide any of those services and will never represent itself as a licensed professional.
- Our AI may make mistakes. You can review and adjust any AI-generated box, and you can reach a person at any time (Section 4).
3. If you are experiencing a mental-health crisis
Please reach out to a qualified professional or a crisis service right away: - 988 Suicide and Crisis Lifeline — call or text 988, 24/7. - 911 — for an immediate, life-threatening emergency. - Crisis Text Line — text HELLO to 741741. - SAMHSA National Helpline — 1-800-662-4357 (free, confidential, 24/7).
4. How to reach a human
You can reach a person at any time by emailing hello@plenu.online, or through your account. We aim to respond within 2 business days, and we will always connect you with a person for billing, complaints, account closure, or anything involving your health or safety.
5. Your information
When our AI composes your box, it works from your preferences, consumption signals, and delivery history, linked to a pseudonymous identifier — not your name or payment details. We do not use your personal information to train external AI models. For how we collect, use, and protect your information, and your privacy rights, see our Privacy Policy at joinplenu.com/privacy, or contact privacy@plenu.online.
6. Legal references
This disclosure is made with the following in mind: - Tennessee SB 1580 (effective July 1, 2026), which prohibits an AI system from representing itself as a licensed mental-health professional. - The EU AI Act's Article 50 transparency requirement, to the extent it applies to any interaction. - FTC guidance on AI in consumer products.
Governing entity: HomeFill LLC d/b/a Plenu, Nashville, Tennessee (NAICS 455219). We review this notice at least annually and whenever our product or the applicable law materially changes.
7. Questions
Questions about this notice? Contact hello@plenu.online, or see the current version at joinplenu.com/ai-disclosure.